Tonic support

A keyboard didn’t follow

Check its card on Tonic’s stage screen: it says what Tonic sent and what the keyboard confirmed. Unplug it and plug it back in; Tonic finds it again on its own. A keyboard connected with 5-pin MIDI needs both cables of its USB MIDI interface plugged in.

My keyboard is silent

Tap Give my keyboard back on the stage screen, or Panic. If Tonic is closed, use the steps Tonic showed for that keyboard, or turn the keyboard off and on: keyboards whose sound comes back at power-on say so in Tonic.

Signing in

Sign in with Apple, with Google, with your email and a password, or with a link Tonic emails you. A link opens on any device; Tonic carries on by itself. No email? Check your spam folder, then tap Send again.

Buying Tonic, and refunds

Tonic is one purchase that opens it on every device you sign into; it is not a subscription. Beta testers, and players Tonic was given to, open it free when they sign in. Founding Player spots are closed; the players who hold one keep it. Already bought it? Sign in with the same account, or tap Restore purchase on Tonic’s purchase screen. Refunds go through the store you bought from; see Buying Tonic in the terms.

Deleting your data

See Deleting your data in the privacy policy.

Contact

Northpocket Software Inc., Canada. hello@northpocketsoftware.com